Privacy Policy – Osborne Photography
Effective Date: 9/30/25
At Osborne Photography, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services, including our website, online store, and SMS/email communications.
1. Information We Collect
We collect the following types of personal information when you interact with us:
Contact details (name, address, email, phone number).
Order details (purchased products, payment details, shipping information).
Photos and related order data.
Information provided by schools, daycares, or organizations in which we provide photography services.
Technical information about your use of our website (cookies, analytics, device/browser info).
2. How We Use Your Information
We use personal data for the following purposes:
To fulfill photography orders and deliver products.
To send account-related communications (order confirmations, delivery updates).
To send promotional emails or text messages (with your consent).
To provide customer support.
To comply with U.S. legal, tax, and recordkeeping requirements.
3. SMS and Email Communications (Twilio & Compliance)
If you choose to receive text messages or email updates from us:
Message Frequency: Message frequency may vary (order updates, reminders, promotions).
Opt-In Consent: By providing your phone number or email, you consent to receive communications from us.
Opt-Out: You can opt out of emails by clicking “unsubscribe” in any email. For SMS, reply STOP to cancel or HELP for assistance. Standard message and data rates may apply.
Third-Party Provider: We use Twilio and other service providers to deliver SMS and email communications. Your information may be shared with these providers only for the purpose of delivering these messages.
We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA messaging guidelines.
4. Data Sharing
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We only share your information with:
Service providers (IT, printing labs, payment processors, logistics, telecommunications providers like Twilio).
Schools or organizations that engage us for photography, when required.
Legal authorities if required by law.
5. Data Retention
We retain your personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on your state (e.g., California under CCPA/CPRA), you may have rights to:
Request access to the data we hold about you.
Request deletion of your personal data.
Opt out of the sale or sharing of personal data (note: we do not sell data).
To exercise these rights, contact us at ozzy529@yahoo.com.
7. Cookies & Tracking
We use cookies and analytics (such as Google Analytics) to improve site functionality and user experience. You may disable cookies in your browser settings, though some features may not work properly.
8. Security
We use appropriate technical and organizational measures to safeguard your personal data. However, no method of online transmission or storage is 100% secure.
9. Contact Information
For privacy questions or concerns, contact:
Osborne Photography
Mike Osborne
9206 W. St. Rt. 12, Findlay, OH 45840
Email: ozzy529@yahoo.com
